Client Success Specialist

• Maintain effective, prompt, and accurate communication with all factories via phone, chat, and email.

• Support factories with on-call and online technical and non-technical training

• Identify, and handle issues, complaints, and requests from factories

• Run periodical customer feedback surveys

• Validate and report technical bugs and coordinate efforts to resolve them with the technical teams

• Monitor factory performance and advise factory management on maximizing the benefits from Garment IO via concise messages on the opportunities they can capitalize on

• Document responses, cases, and SOPs for technical support.

  
  
  

• 1-3 years of work experience in client support or any related field

• Proficient in the English language, encompassing speaking, reading, and writing skills.

• Excellent command of written and spoken Arabic & French is a plus.

• An advanced set of interpersonal skills

• Ability to manage and guide reporting

• Ability and persistence to work alone supporting multi-stakeholder, large factories

• Strong time management skills

• Ability to multi-task, prioritize, and manage time effectively

• Dedication and commitment to deliverables

• Experience in software or technical support is preferred

• Experience with Zoho Desk and Zoho SalesIQ is preferred.

  
  
  

• Social insurance
  
• Medical insurance
  
• Transportation allowance
  
• Education allowance
  

Work Conditions

• Fridays & Saturdays are off.
  
• Flexible work environment with 8-hour workdays.
  
• Hybrid work-week.