Client Support Executive (inc Night Shifts)
Location: Dubai
Department: Marketing
Job Purpose
To review, process, and progress client account applications through to full approval in line with internal policies and regulatory requirements. The role requires proactive client communication, close collaboration with internal teams, and a strong focus on accuracy, efficiency, and client experience throughout the onboarding journey.
Key Responsibilities
- Review and process client account applications through to final sign-off in accordance with internal procedures and compliance standards
- Proactively contact clients to request and follow up on identification and proof of address documentation
- Translate client documentation where required to support timely and accurate reviews, working closely with KYC and Compliance teams to expedite approvals
- Respond to client queries via phone, email, and live chat, resolving issues efficiently and to a high standard of service
- Liaise closely with Operations, Account Management, and Business Development teams to ensure smooth onboarding and clear communication on key client accounts
- Maintain accurate and up-to-date records within the CRM, managing workflows in line with predefined processes and SLAs
- Manage communications across multiple channels, adapting tone and approach to cultural and client preferences
- Prioritise workload effectively, working independently while contributing to overall team performance and client satisfaction
What we offer:
- Annual Ticket Home - 2,500 AED a year offered after 1 year of employment
- VISA Sponsorship
- Health Insurance
- Annual Discretionary Bonus Pool rewarding high performance
- Monthly $100 Core Values Nominations recognition for living our values
- Quarterly Core Values Winner exclusive dinner with our Directors
- Yearly Core Values Champion an all-inclusive paid work trip to one of our global offices
- Work from Other Offices flexibility to work remotely from our worldwide locations (at employee's expense)
