JOB SUMMARY
This position is responsible for performing psychological assessments and contributing to the plan of care for patients with complex social, cultural or clinical needs.
POSITION DIMENSIONS
Reports directly to Manager, Case Management
ROLE INTERACTS DIRECTLY WITH
TITLE/DEPARTMENT
FREQUENCY
TYPE OF INTERACTION
Various patient care areas
As needed
Patient care
KEY DECISIONS THE ROLE MAKES AND THE EXTENT OF THE IMPACT OF THE DECISION
PRIMARY JOB DUTIES AND RESPONSIBILITIES
CLINICAL / PROFESSIONAL KNOWLEDGE
- Conducts patient psychosocial assessment and makes treatment recommendations under the supervision of Senior Clinical Social Worker
- Provides consultation and collaborates with physicians, nurses and other health care team members to assist in the development of a comprehensive and coordinated plan of care
- Engages patients and their families in adhering to the treatment plan by reducing or eliminating, to the extent possible, social, psychological, financial and behavioral barriers to successful outcomes
- Assists Case Manager and Senior Clinical Social Workerwith complex social situations
- Advocates on the patient's behalf for access to appropriate post- acute care services
- Identifies and assists the under or uninsured patient to locate available resources and advocates with payers and social agencies to locate sources of financial support
- Acts as a resource to CCAD personnel on a wide range of social and cultural topics
- Assist in the provision of emotional support and education for staff
ROLE LEVEL ACCOUNTABILITIES
- Adheres to CCAD's standards as they appear in the Code of Conduct and Conflict of Interest policies
In view of the evolving needs and opportunities within CCAD, this position may be required to perform other duties as assigned and reporting relationships may vary.
KEY OUTPUT / RESULTS FROM THE ROLE (KPI'S)
KEY PERFORMANCE INDICATOR
MEASURE
TARGET
See Specific unit-based KPIs
PHYSICAL DEMANDS AND WORK ENVIRONMENT
Typical physical demands include: a high degree of manual dexterity to sufficiently perform computer functions on a keyboard, produce materials on a PC and operate basic office equipment, normal or corrected vision and hearing, mobility sufficient to visit with departments or employees throughout CCAD and lift up to 30 lbs.
ORGANIZATION-WIDE COMPETENCY ASSESSMENT REQUIREMENTS
All employees will embrace the CCAD mission, vision and values and be responsible for adhering to the core values of the institution, including: Patient's First, Collaboration, Mutual Respect, Quality, Patient Safety, Integrity, Cultural Sensitivity and Compassion.
All employees are also expected to meet the standards of performance outlined in the Organization-Wide Competencies listed below as applied to the position.
- Customer Service Orientation includes attitude, behavior, interpersonal skill and problem solving that enable an employee to respond to internal and external customer needs and expectations in a positive manner. Adaptability including teamwork, flexibility needed to fulfill job responsibilities, adapting to changes in work environment and accepting supervisory feedback. Efficiency and Effectiveness includes quantity and quality of desired work, as well as organization skills necessary to perform successfully. Essential Job Requirements includes adherence to all relevant policies, procedures and guidelines affecting the work environment, as well as maintenance of required competencies and communication skills. Managerial Responsibilities includes overall accountability for assigned work group relative to operational goals, personnel requirements and budgetary constraints.
QUALIFICATION & EXPERIENCE REQUIREMENTS
ESSENTIAL
Education
- Bachelor's degree in Social Work is required
- Master's degree in Social Work is required
Experience
- Minimum of four (4) years experience in social work is require
- For UAE Nationals: minimum of two (2) years experience in social work is required
- Acute care hospital experience required for non-UAE nationals
Certification and Licensure
- Current national license is required
Professional Membership
Job Specific Skills and Abilities
- Knowledge of the requirements of government and other regulatory bodies
- Strong problem-solving and conflict mediation skills
- Ability to deal effectively with people at all levels of the health care hierarchy
- Strong oral and written communication skills
- Ability to speak and write in English is required
- Proficiency with Microsoft Office suite
- Ability to speak and write in Arabic is preferred
