Cloud Solution Architecture IC4

With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft's products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft's portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world.

The Global Customer Success (GCS) organization, an organization within CE&S, is leading the effort to enable customer success on the Microsoft Cloud by harnessing leading, AI-powered capabilities and human expertise to deliver innovation solutions that accelerate business value, drive operational excellence and nurture long term loyalty.

The Cloud & AI Infrastructure CSA is responsible for accelerating Azure adoption and enabling AI readiness at scale by delivering secure, resilient, and modernized cloud infrastructure solutions. The role focuses on:

Migration & Modernization: Leading customer engagements to migrate and modernize workloads, ensuring optimized architecture for performance, security, and cost-efficiency.
AI-Ready Infrastructure: Preparing customers for production AI at scale by implementing robust infrastructure foundations and governance models.
Unified Delivery Excellence: Driving delivery consistency across Unified accounts, contributing to Azure consumption plans, and ensuring completeness and accuracy of customer success plans.
Risk Mitigation & Compliance: Providing oversight for technical delivery, ensuring resiliency, security, and compliance with regulatory requirements.
Innovation & Repeatability: Developing and sharing repeatable IP and best practices to accelerate time-to-value and improve customer experience.

This role is fully on-site.

Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.