Position Overview
As the Cluster Director of Impact and Sustainability, you will shape the transformation of the group into a purpose-led organization committed to a future where people and place enrich one another. You will embed environmental and social impact practices into business operations, create bespoke sustainability strategies for cluster properties, and develop actionable roadmaps that deliver a distinctive brand presence and positive impact.
This role requires fostering high-level collaboration across property teams and communicating the vision, goals, and accomplishments of each property to diverse audiences.
Key Responsibilities
Strategy & Integration
- Actionable Roadmaps: Create customized roadmaps based on the global mandate to integrate impact and sustainability into business operations.
- Brand Alignment: Ensure sustainability practices flow through to the brand positioning for each property where appropriate.
- Stakeholder Buy-in: Drive internal ownership of projects through awareness, education, and mobilized action.
Cross-Departmental Planning
Collaborate with Rooms, Food & Beverage, Culinary, Talent & Culture, Engineering, Sales & Marketing, Communications, and Procurement to:
- Environmental Mitigation: Optimize hotel processes to reduce environmental footprints and implement circular solutions.
- Community Empowerment: Support the development of programs that empower both internal and external communities.
- Goal Alignment: Ensure property-level goals remain strictly aligned with group ambitions.
Implementation & Analysis
- Milestone Tracking: Coordinate the implementation of plans by cascading high-level goals into specific actions and milestones.
- Data Metrics: Analyze key metrics related to social impact commitments and provide actionable recommendations to property stakeholders.
- Operational Support: Work closely with division heads to fill awareness gaps and achieve sustainability targets.
Communication & Storytelling
- Authentic Narratives: Support properties in identifying and communicating data-driven stories with authenticity.
- External Presence: Lead the communication of impact initiatives via media, social platforms, and professional conferences.
- Guest Experience: Weave impact storytelling into the guest journey and train associates in face-to-face storytelling techniques.
Measurement & Reporting
- Progress Tracking: Monitor and report progress toward group-wide and property-level social and environmental goals.
- Compliance: Ensure reporting aligns with regional and local regulations and that properties maintain necessary sustainability certifications.
- Stakeholder Updates: Provide regular, accurate progress updates to regional and global leadership.
Strategic Partnerships
- Local Networking: Identify and grow partnerships with local businesses, suppliers, and NGOs that align with profits-with-purpose goals.
Community Engagement
- Program Design: Implement programs focused on education, employment, cultural preservation, and wellness to uplift local communities.
- Relationship Building: Foster long-term ties with local artisans, entrepreneurs, and community leaders.
- Inclusive Strategy: Ensure community voices are reflected in sustainability strategies and the guest experience.
- Associate Involvement: Facilitate volunteerism and community service initiatives for associates.
- Economic Impact: Promote local sourcing and supplier diversity to strengthen the regional economy.
Qualifications & Experience
- Education: College degree or equivalent professional experience.
- Experience: Minimum three years of experience as an Assistant Director of Talent & Culture at a luxury or ultra-luxury property.
- Technical Skills:* Proficiency with Microsoft Office products.
- Thorough knowledge of budget preparation and control.
- Solid understanding of government labor laws and benefits processing.
- Core Competencies:
- Ability to perform job functions with extreme attention to detail, speed, and accuracy.
- Strong organizational skills with the ability to prioritize and follow up.
- Clear, analytical thinker who remains calm while resolving complex problems.
- Ability to maintain strict confidentiality of guest and hotel data.
- Communication: Fluency in English (written and spoken) is required; additional languages are preferred.
