Cluster Manager - MMI Retail

About Us

Maritime Mercantile International (MMI) is a leading distributor and retailer of premium wines, spirits, champagne, beer, and non- alcoholic beverages. Headquartered in Dubai, we operate across three continents with a vision to delight every customer through our passion for quality and service. From award-winning concepts like Le Clos Fine Wines & Luxury Spirits to innovative e-commerce platforms and loyalty programs such as MMI Cheers Club, we're passionate about delivering exceptional experiences at every touchpoint.

As proud subsidiaries of the Emirates Group, MMI & ELR share one mission: to bring more to life. Guided by our HERO values: Honesty, Excellence, Respect, and Opportunity, we create memorable moments for our customers, our people, and the communities we serve.

Job Purpose:

The Cluster Manager is responsible for overseeing multiple retail stores within a defined cluster, ensuring strong commercial performance, exceptional customer experience, and effective team leadership. The role supports the Retail Operations Manager and drives consistency, operational excellence, and team development across all stores in the cluster.

Key Responsibilities:

• Managing own store plus supporting Store Supervisors to achieve sales targets and deliver outstanding customer experiences
• Drive store performance, profitability, and operational excellence across the cluster
• Build strong customer relationships and act as a key point of escalation for issues and queries
• Deliver world-class service standards, measured through NPS and customer satisfaction metrics
• Coach, mentor, and motivate teams, ensuring a positive and high-performing work environment
• Support recruitment, training, and performance management of store teams
• Ensure effective stock and cash control in line with company policies
• Maintain health & safety standards across all stores
• Collaborate with Head Office and implement company initiatives and directives
• Monitor financial performance, including gross profit, margins, and cost control

Required Experience, Skills & Qualification:

• Proven retail management experience, ideally across multiple locations
• Strong leadership and team management skills
• Customer-focused mindset with a passion for delivering exceptional service
• Excellent communication and interpersonal skills
• Strong commercial awareness and analytical thinking
• Experience in community engagement or networking
• High level of ownership, integrity, and work ethic
• Driving license and own car

Desirable Skills:

• WSET Level 2 (Wine & Spirits) or equivalent product knowledge
• Experience within premium retail, hospitality, or beverage industry

Why Join Us

Join a team of experienced professionals who are experts in the industry. We want to create memories and provide an exceptional experience to every customer on every visit. That's why we're passionate about offering a wide variety of delicious and high-quality products. We're committed to sustainable practices, reducing our environmental impact, and giving back to the communities that we operate in. We're committed to putting our people first by creating a positive and supportive work environment where everyone feels valued and respected.

How to Apply

Click the Apply button to join our team