Cluster Quality Lead, Egypt

We are looking for a hands-on Cluster Quality Lead to join a leading global packaging technology business in Egypt.

This is a highly visible, customer-facing technical role for someone who thrives at the intersection of quality, food safety, operational problem-solving and customer partnership. You will act as the key quality representative across the region, leading complex customer complaint investigations, supporting operations, driving root-cause analysis and corrective actions, and working closely with technical service, commercial and regional quality teams.

Responsibilities:

• Lead and coordinate customer quality complaint investigations from initial escalation through to resolution

• Conduct on-site quality investigations

• Act as the key quality contact for customers, keeping stakeholders informed throughout the process

• Support customer audits, quality documentation requests and KPI reviews

• Deliver training and technical guidance on quality assurance

• Drive continuous improvement and change-management initiatives across the region

• Partner with regional teams to strengthen service quality, governance and customer confidence

Experience:

• A degree in Food Technology, Biological Sciences, Engineering or Packaging

• 3–5+ years experience within food processing, packaging or a related technical quality environment

• Strong knowledge of food microbiology, quality assurance and problem-solving methodologies

• Experience with SAP and customer complaint-management processes

• Fluent English and professional French communication skills

• The ability and willingness to travel extensively across MEA