Cluster Revenue & Reservations Director

KEY RESPONSIBILITIES

• Lead and oversee revenue management and reservations strategy across Cloud7 and The House Hotel portfolio.
• Develop and execute cluster-wide revenue strategies to maximize RevPAR, ADR, occupancy, and total revenue.
• Oversee reservations operations, ensuring consistency in processes, service standards, and performance across properties.
• Analyze market trends, demand patterns, competitor pricing, and distribution performance to drive pricing decisions.
• Collaborate closely with Commercial, Sales, Marketing, Operations, and Finance teams to align revenue strategies with business objectives.
• Manage channel mix, distribution strategy, and OTA performance to optimize profitability and cost of acquisition.
• Lead forecasting, budgeting, and reporting processes for revenue and reservations at cluster level.
• Establish and monitor revenue KPIs, dashboards, and performance reviews for each property.
• Train, mentor, and develop revenue and reservations teams, fostering a data-driven and commercially focused culture.
• Support system implementations, RMS/PMS optimization, and process standardization across the portfolio.

EXPERIENCE & SKILLS

• 812 years of experience in revenue management and reservations within hospitality, with at least 35 years in a cluster or senior leadership role.
• Proven experience managing revenue strategy across multiple hotels or brands.
• Strong expertise in pricing, forecasting, distribution, and channel management.
• Hands-on experience with PMS, RMS, CRS, and channel management systems.
• Strong analytical and financial acumen with the ability to translate data into commercial decisions.
• Proven leadership experience managing and developing multi-property teams.
• Excellent stakeholder management and cross-functional collaboration skills.
• Strategic mindset with strong attention to detail and execution excellence.
• Fluent in English (Arabic is an advantage).

JOINING OUR TEAM MEANS

• Competitive Compensation: A rewarding package tailored to your experience.
• Career Growth: Opportunities for advancement within our dynamic organisation.
• Inclusive Environment: A vibrant and inclusive workplace that encourages collaboration.
• Shared Purpose: Working with passionate people who live our values every day connecting, innovating, curating, and leading the way together.