Ensure stable and reliable Operations for internal cloud.
Administration for Management applications for health monitor and archive configuration.
Day-to-day performance monitoring.
Troubleshooting Collaboration and contact center related issues.
Analyzing and upgrading Collaboration and contact center systems.
Troubleshooting and fault analysis and repair.
Normal and Standard changes implementation via our change control systems and processes.
Ticket creations and standard changes response for cloud customer
Solution documentation for internal and external projects.
Job Requirements:
1 to 2 years of experience in a similar field.
Possession of a bachelor's degree in communication or computer engineering.
Certification as a CCNA Collaboration and CCNP Collaboration.
ITIL Foundation certification.
Experience with a cloud provider or Cisco Partner is a plus
Technical proficiency in Collaboration solutions, including Collaboration End Points, Cisco Call Manager, Cisco Jabber IM & Presence ,Cisco Unity, Cisco Meeting Server , Cisco Express Way, WebEx, Microsoft Teams .
Technical proficiency in Contact Center solutions, Cisco UCCX , Genesys PureCloud , Calabrio One , Eleveo call recording.
Troubleshooting complex issues including SIP trunks ,PRI, IVR , and H.323
