Job Description: Collection Officer - BNPL
Location: Abu Dhabi, UAE
Employment Type: Long Term
Salary: AED 8,000 – 10,000 per month
Job Responsibilities:
- Manage overdue BNPL accounts and follow up with customers for timely repayments.
- Contact customers via calls, SMS, email, and approved digital channels.
- Negotiate payment commitments and follow up on promised payments.
- Maintain accurate collection records and customer communication logs.
- Prioritize accounts based on delinquency, risk, and recovery potential.
- Assist customers with payment-related issues and coordinate with internal teams.
- Escalate high-risk accounts, suspected fraud, and unresolved cases.
- Prepare collection reports and support payment reconciliation.
- Ensure collection activities comply with company policies and CBUAE requirements.
Requirements:
- Bachelor's degree in Finance, Accounting, Business, or a related field.
- Minimum 2 years of relevant BNPL/consumer finance collections experience.
- Hands-on experience managing overdue BNPL accounts and retail collections.
- Good understanding of repayment cycles, delinquency buckets, and recovery processes.
- Strong Excel and CRM/system skills.
- Excellent communication, negotiation, and customer-handling skills.
- Ability to manage high-volume accounts with strong attention to detail.
- Fluent English required; Arabic and/or Hindi is an advantage.
- High integrity, confidentiality, and regulatory awareness.
