Join a leading travel and lifestyle platform and become part of a fast-growing team!
The Collection Officer is responsible for managing and recovering outstanding receivables from B2B clients while maintaining strong professional relationships. The role involves monitoring accounts, contacting clients regarding overdue payments, coordinating internally to resolve billing issues, and ensuring timely collection of debts. The ideal candidate is organized, analytical, and capable of handling sensitive financial matters with professionalism and persistence.
Responsibilities:
- Monitor accounts to identify overdue payments and outstanding debts
- Contact clients to follow up on overdue balances and arrange payment plans
- Maintain accurate records of collection activities and payment status
- Investigate historical billing data and account records when required
- Coordinate with internal teams and external clients to resolve payment issues
- Follow up regularly with clients to ensure payment commitments are honored
- Encourage timely payments through professional communication and negotiation
- Process payments, refunds, and account adjustments when needed
- Resolve billing discrepancies and credit-related issues
- Prepare reports on collection activity and accounts receivable status
Requirements:
- Bachelor's degree in Accounting, Business Administration, or a related field
- 24 years of experience in collections, accounts receivable, or finance operations
- Good understanding of accounting and financial reporting principles
- Strong communication, analytical, and problem-solving skills
- Strong organizational and follow-up abilities
- Proficiency in Microsoft Office, particularly Excel
- Good English communication skills FIN019- Collection Officer
