About Paymob
Paymob is a leading FinTech company revolutionizing payment solutions in the MENA region. At Paymob, we believe in enabling businesses to thrive by offering secure, innovative, and scalable tools that simplify payments for everyone.
We're proud to power millions of transactions for some of the biggest names in the region, with a team of innovators spread across Egypt, UAE, KSA and Oman.
We foster a value-driven culture focused on continuous learning, empowering our people, and collaborating as one global team to create real impact.
Job purpose:
The Collection Specialist is responsible for managing overdue lending accounts, engaging with customers to secure repayments, negotiating payment arrangements, and minimizing delinquency rates while maintaining a professional and customer-centric approach.
RESPONSIBILITIES- Bachelor's degree in Business, Finance, Accounting, or a related field.
- 1–3 years of experience in collections, lending, banking, fintech, or Merchants recovery operations.
- Strong negotiation and communication skills.
- Ability to handle difficult conversations professionally and effectively.
- Good analytical and problem-solving abilities.
- Proficiency in Microsoft Office, particularly Excel.
- Experience with loan servicing or lending products is a strong advantage.
- Ability to work under targets and performance-driven environments.
REQUIREMENTS- Follow up with Merchants regarding overdue loan installments and outstanding balances.
- Contact customers through phone calls and other communication channels to ensure timely repayment.
- Negotiate and monitor payment arrangements while maintaining positive customer relationships.
- Investigate customer cases and identify appropriate resolution strategies.
- Maintain accurate records of collection activities and customer interactions.
- Escalate high-risk or complex delinquency cases when required.
- Monitor repayment trends and provide insights to support portfolio performance.
- Ensure compliance with company policies, regulatory requirements, and collection procedures.
- Contribute to reducing delinquency and improving overall portfolio health.
BENEFITS- We offer competitive compensation packages and performance-driven incentive programs.
- We offer a flexible hybrid work model that supports both in-office collaboration and remote productivity.
- We invest in continuous career coaching to support your growth and long-term development.
- We collaborate across borders, embracing diversity and shared success.
