Job Summary
The Collection Supervisor is responsible for leading and overseeing the collections function to ensure timely recovery of outstanding receivables, achievement of collection targets, and effective management of customer accounts. The role focuses on team leadership, cash flow optimization, forecasting accuracy, accounts receivable management, and process improvement while maintaining strong customer relationships and minimizing financial risk.
® Accountability & Responsibilities
- Supervise and lead the collections team to achieve monthly and annual collection targets.
- Monitor and manage the Accounts Receivable (AR) portfolio to ensure healthy aging and minimize overdue balances.
- Review and follow up on overdue invoices through calls, emails, meetings, and escalation channels.
- Prepare, review, and analyze:
- Collection feedback reports
- Cash collection forecast reports
- Follow-up sheets
- AR reports
- Team performance reports
- Develop and maintain accurate collection forecasts and cash flow projections.
- Ensure proper follow-up and collection of Form 13 and all related customer documentation.
- Monitor and coordinate the issuance, renewal, and collection of Guarantee Letters when applicable.
- Support the resolution of complex billing disputes and coordinate with Sales, Finance, Operations, and other departments to accelerate collections.
- Review customer credit exposure and recommend actions to mitigate collection risks.
- Negotiate payment plans and settlement agreements within approved authority levels.
- Escalate high-risk, disputed, or non-responsive accounts to management.
- Conduct regular reviews of AR aging and implement action plans to improve collection performance.
- Train, coach, and develop team members while monitoring productivity and performance KPIs.
- Identify process improvement opportunities to enhance collection efficiency and cash flow.
- Ensure compliance with company policies, financial procedures, contractual requirements, and collection regulations.
- Support management with collection analysis, forecasting accuracy, and strategic recommendations.
Requirements
- Bachelor's degree in finance, Accounting, Business Administration, or a related field.
- 7+ years of experience in Collections, Credit Control, or Accounts Receivable.
- Previous experience in a Team Lead, Senior Collection Specialist, or Supervisory position is highly preferred.
- Strong knowledge of Accounts Receivable (AR) management, aging analysis, collection strategies, and cash flow forecasting.
- Hands-on experience handling Form 13, customer compliance documentation, and Guarantee/Security Letters
- Advanced Excel skills with strong reporting and analytical capabilities.
- Experience using ERP systems (SAP, Oracle, Odoo, Microsoft Dynamics, or similar).
- Strong leadership, communication, negotiation, and stakeholder management skills.
- Ability to manage multiple priorities, deadlines, and high-value customer accounts.
Strong problem-solving skills with a proactive and results-oriented mindset.
