Job Purpose
To manage and oversee all administrative & accounting duties related to the Collection function. The role ensures compliance with internal policies and external regulations and supports the AR team by maintaining clear records to facilitate efficient billing, collections, and reporting processes.
Key Accountabilities
Performance & Process improvement
- Ensuring that customer State of Accounts (SOA) is accurate and without unallocated amounts.
- Ensuring sure that SOA is submitted to all customers in first week of next month, without exception.
- Performing SOA reconciliation with customers on monthly basis and investigating by invoice on discrepancies.
- Performing daily / weekly follow ups with customers and Operations (phone & email) on outstanding due amounts.
- Visit customer office whenever required to do SOA reconciliation and follow up for payments.
- Prepare customer receipts in ERP.
- Obtain receipt breakdown from customers and allocate receipts by invoice in ERP with high accuracy.
- Respond to customer and operations queries.
- Work with Operations teams to resolve billing disputes.
- Organize weekly / Bi-monthly / monthly (depending upon projects) Collection Meetings with Internal Operations team to align, exchange the updates, and agree on the action plan including escalations if required.
- Prepare minutes of meetings (MOM) for these collection meetings and share with all attendees.
- Update monthly Collect Forecast based on AR Aging and meetings with customers & operations.
- Update weekly & monthly collection reports for all customers & tenants, with actual vs forecast and with detailed comments on outstanding amounts and unbilled.
- Ensuring that all collection reports and MOMs are uploaded to the shared folder.
- Provide all data and support required for the Interim and Year-end External Audits.
- Provide all data and support required for Internal Control exercises and Internal Audits.
- Prepare calculations of Bad Debts / ECL provisions as per company policy and audit requirements.
- Keep accurate records of all collection activities.
- Perform and support on month-end closing activities related to receivables.
- Maintain Clients Contact Tracker.
- Any other task assigned by the Line Manager.
Business Partnering
- Maintain professional relationship with Operations / Project / Energy Department for smooth processing of invoices, invoice submission, collection and cleaning of Receivables Aging.
- Maintain professional follow up with Operations / Projects / Energy for obtaining supporting documents (JCC approved by clients / approved purchase orders / Descoping / Additional scope / Variation Orders etc).
- Maintain professional relationship with Customers (customers and tenants) for SOA reconciliation, supporting documents, purchase orders, and payment update etc. Quality, Health, Safety, & Environment.
- Ensure compliance, where applicable and relevant, to all relevant quality, health, safety, and environmental management procedures and controls within a defined area of activity to guarantee employee safety, compliance, delivery of high-quality products/service and a responsible environmental attitude.
Qualifications, Experience, Skills
- Bachelor's Degree in Accounting.
- 3-5 years experience in Receivables function including good exposure to
- collection activities
- Experience within Facilities Management / Contracting business will be
- preferable, but not mandatory.
- Experience of handling high customer receipts volume and handling
- multiple high profile customers will be added advantage.
- GCC experience is must.
- Good verbal and written Communication skills in English (Arabic is a plus but not
- mandatory)
- UAE Driving License is preferable for visiting customers, whenever required.
- Strong organizational skills.
- Advance Excel skills and knowledge of electronic spreadsheets.
- Working under pressure and multi-tasking abilities.
- Time Management skills.
- Should be organized to handle daily tasks, deadlines and compliance
- requirements.
