Job Purpose
Responsible for managing and following up on outstanding customer payments, ensuring timely collection of overdue accounts while maintaining positive customer relationships and minimizing credit losses.
Key Responsibilities
- Follow up with customers regarding overdue payments through phone, email, and other communication channels.
- Monitor assigned accounts and maintain accurate records of outstanding balances and collection activities.
- Negotiate payment arrangements and follow up on agreed payment schedules.
- Identify overdue and high-risk accounts and escalate complex cases when required.
- Handle customer inquiries and resolve payment-related issues professionally.
- Coordinate with Finance, Sales, and Customer Service teams to resolve billing and payment discrepancies.
- Prepare regular collection reports and provide updates on outstanding receivables.
- Ensure collection activities comply with company policies and applicable regulations.
- Maintain accurate documentation of all customer communications and payment commitments.
- Support initiatives aimed at improving collection performance and reducing overdue balances.
Requirements
- Bachelor's degree in Finance, Accounting, Business Administration, or a related field.
- 2–4 years of experience in collections, accounts receivable, credit control, or a similar role.
- Strong communication and negotiation skills.
- Good knowledge of collection and receivables processes.
- Strong follow-up and problem-solving abilities.
- Good command of Microsoft Excel and MS Office.
- Ability to work under pressure and meet collection targets.
- Good English communication skills; Arabic is an advantage.
