Collections Specialist | FinTech | Dubai, On-site

Location: Dubai, UAE (Onsite)

Type: Full-time

Compensation: Competitive Salary

Benefits: Visa sponsorship, medical insurance

About Comfi

Comfi is a fast-growing B2B payment platform helping suppliers across MENA offer flexible payment terms to their SME clients — while getting paid upfront.

We work with businesses in automotive, electronics, F&B, and healthcare, giving them the cash flow power to scale — without risk or payment delays.

We've secured $60M in venture debt facilities and we're scaling fast, growing at 20% month-over-month.

We're not here to make B2B finance a bit better — we're here to flip the model and give businesses what they actually need: clarity, speed, and control.

The Role

We're looking for a Collections Specialist with strong credit control experience in B2B Lending or Financial Services — someone proactive, detail-oriented, and confident managing a high-volume SME portfolio.

In this role, you'll own the full collections cycle: assessing risk on overdue accounts, enforcing payment terms, negotiating resolutions, and protecting the company's cash-flow health.

You will collaborate closely with the finance, risk, and operations teams to solve payment issues, escalate cases when needed, and maintain high-quality customer communication. This position is ideal for someone who is hands-on, organized, and thrives in a fast-moving, startup environment.

What You'll Do

Proactively manage a portfolio of overdue accounts, applying collection best practices to minimize risk exposure

Follow structured collections workflows while suggesting improvements where needed

Negotiate payment plans and settlements in alignment with company policy and credit risk guidelines

Assess client payment behavior and flag high-risk accounts early

Track payments, update internal systems, and ensure data accuracy

Prepare daily/weekly reports on collections and credit risk performance

Collaborate with finance, legal, and risk teams on escalations

Support dispute resolution by coordinating with internal departments

Maintain professional, customer-focused communication throughout all interactions

Identify trends or risks and flag issues early to management

Contribute to building efficient credit control processes as the team scales

Experienced with skip-tracing

What You Bring

2–5 years of experience in B2B credit control, collections, or financial operations (B2B lending / Fintech / Financial Services)

Bonus: Experience working with SME clients

Strong understanding of credit risk, credit products and payment terms enforcement

Strong communication and negotiation skills

Excellent follow-up, accuracy, and attention to detail

Ability to work with CRM/collection tools and Excel

Comfortable with a fast-paced, performance-driven environment

Professionalism and empathy when handling sensitive client cases

Fluency in English and Hindi. Arabic is a plus

Based in the UAE

Why Join Us

High Impact – Contribute directly to revenue protection and cash-flow stability

Fast Growth – Be part of a rapidly expanding fintech startup

Career Development – Grow into senior roles as the team scales

Regional Exposure – Work with SMEs across the UAE

Strong Support – Visa sponsorship and health insurance