Job Purpose:
The Collection Specialist is responsible for ensuring timely collection of client payments, including installments, maintenance fees, and other charges, to support the company's cash flow and financial stability. The role involves proactive follow-up with clients, accurate tracking of payments, preparation of collection reports, and maintaining clear communication regarding outstanding balances. The specialist ensures proper documentation and works closely with internal teams to maintain up-to-date financial records while delivering professional client service.
Job Responsibilities
- Follow up with clients on due and overdue installments through phone calls, emails, and WhatsApp.
- Track and record all incoming payments, including installments, maintenance fees, and other charges.
- Prepare daily, weekly, and monthly collection and aging reports.
- Handle client inquiries related to outstanding balances, account statements, and payment schedules.
- Maintain accurate documentation of payment confirmations and all related communications.
- Coordinate with finance and sales teams to ensure accurate account reconciliation.
- Monitor aging accounts and escalate critical cases when necessary.
- Ensure compliance with company policies and collection procedures.
Job Requirements
- Bachelor's degree in Finance, Accounting, Business Administration, or a related field.
- Minimum of 2 years of experience in collections (real estate experience is highly preferred).
- Strong proficiency in Microsoft Excel.
- Experience working with CRM systems (Salesforce is a plus).
- Excellent communication, negotiation, and follow-up skills.
- Strong attention to detail and high level of accuracy.
- Ability to work under pressure and meet collection targets.
