Job Summary The Collections Specialist will own the end-to-end collections process for assigned customer accounts in KSA, ensuring timely recovery of outstanding receivables and maintaining healthy AR aging. This is a field-intensive, execution-driven role requiring regular in-person customer visits, strong follow-up discipline, and hands-on AR management.
Key Responsibilities
- Own the full collections cycle from invoice issuance to cash realization for assigned customer portfolios
- Conduct regular in-person visits to customer offices/sites across Riyadh and KSA for payment follow-ups
- Make persistent follow-ups via calls, emails, WhatsApp, and face-to-face meetings to ensure timely collections
- Negotiate payment plans and settlements where required, in coordination with Finance and Commercial teams
- Manage AR aging and ensure bucket-wise monitoring of outstanding receivables
- Handle payment allocation and reconciliation accurately against invoices and customer accounts
- Coordinate with Finance to resolve unapplied payments, short payments, and credit note adjustments
- Act as the primary point of contact for customer billing queries, invoice disputes, and payment-related issues
- Investigate and resolve discrepancies promptly by coordinating with Operations, Sales, and Finance teams
- Escalate overdue and high-risk accounts to management with clear action plans
- Prepare daily/weekly collections trackers, AR aging reports, and follow-up summaries for management review
- Maintain dashboards on collection performance, DSO trends, and overdue exposure using Excel
- Follow internal credit and collections policies and SOPs at all times
- Support month-end and quarter-end closing activities related to AR and collections
- Flag potential bad debts and recommend provisioning actions to Finance
- Maintain accurate and up-to-date records of all collection activities, commitments, and payment statuses
Key Requirements
- Bachelor's degree in Finance, Accounting, Business Administration, or related field
- 4–7 years of experience in collections, accounts receivable, or credit control — preferably in logistics, transportation, or B2B services in KSA
- End-to-end knowledge of the collections and AR process
- Strong follow-up discipline and negotiation ability
- Proficiency in MS Excel — pivot tables, VLOOKUP, aging analysis, MIS reporting (non-negotiable)
- Good understanding of payment allocation, reconciliation, and invoice management
- Comfortable with ERP/accounting systems (SAP, Oracle, Zoho, or similar)
- Must have a valid KSA driving license and own car — regular customer visits are a core part of this role
- Fluent in English; Arabic is a strong advantage
- Familiarity with KSA business culture and payment practices
- Self-driven, persistent, and comfortable working independently in the field
About TruKKer
TruKKer is one of the most successful and well-funded Logitech startups of the EMEA Region with 700+ employees and our presence in eleven countries of operation (KSA, UAE, India, Egypt, Bahrain, Jordan, Oman, Turkey, Poland, Kazakhstan & China) grown aggressively.
Since our inception in 2016, we have grown aggressively and have 75,000 trucks inducted on our platform, catering to 1,200+ enterprise clients seamlessly with an annual revenue of 300+ million USD. With our business proposition, we bring smiles onto the faces of 1,600 drivers daily.
We have made a long-lasting impact on the ecosystem in innovative and exciting work, workplace & workforce practices. Today, every employee at TruKKer is not only the brand ambassador of the company but is also the partner in the IPO journey.
We are awarded & showcased in various forums in EMEA Region and chosen by the Saudi Startup forum as a Unicorn Company. Our CEO's hustle & contribution was captured on the cover page of Forbes magazine.
With our dedicated Human Capital initiatives, we have been awarded & acknowledge globally:
- We received the coveted GREAT PLACE TO WORK CERTFICATION for four countries – KSA, UAE, OMAN & TURKEY.
- We also got BEST WORKPLACES Award for TruKKer Arabia.
- DISPERZ one of the leading Training & Development platform awarded us as Top Innovative L&D Strategy.
- Economic Times, the second largest business newspaper & media platform awarded us for Exceptional Employee Experience Award.
- We won CULTIMATE's – BEST EMPLOYER BRAND AWARD
All these awards define TruKKer as a startup with REAL HUSTLE and complement our People Oriented Culture and commitment for Workplace Excellence.
Our Vision: To be the most reliable partner in the freight ecosystem powered by technology & sustainability.
Our Mission: To provide cost-efficient freight solutions by organizing and digitizing the fragmented ecosystem.
Our Values:
- Carry TruKKer's Passion and Hunger in Heart.
- Always Keeping the customer first.
- Respect for accountability.
- Honor diversity and inclusion.
- Always being cost-effective.
- Hustle with honesty.
What we have for you on board.
- Competitive salary and benefits package.
- Opportunity to work in a dynamic and fast-growing industry.
- Play a key role in shaping the success of the company in the Middle East region.
- Continuous learning and development opportunities. Gain direct mentorship from visionary C-suite leaders in our dynamic environment.
- Embark on our thrilling IPO journey, shaping the future of Logistics.
- Diverse and inclusive work environment.
