Collections Specialist

Role Summary

Manage day-to-day receivables and collections for TruKKer's Saudi Arabia customer portfolio — driving timely cash recovery, reducing overdue ageing, and keeping customer accounts clean and reconciled.

Key Responsibilities

• Own a assigned portfolio of KSA customer accounts and deliver monthly collection targets.
• Follow up on due and overdue invoices through calls, emails and customer visits; escalate ageing accounts as per the collections process.
• Share invoices, SOAs and supporting documents (PODs, delivery notes) with customers and resolve queries that delay payment.
• Reconcile customer accounts, allocate receipts accurately, and clear unapplied cash and short payments.
• Coordinate with Sales/KAM, Operations and Finance to resolve billing disputes, POD gaps and documentation issues blocking collection.
• Track and report DSO, ageing buckets, collection forecasts and daily collection activity.
• Negotiate payment plans with customers within approved limits and flag accounts requiring credit hold or legal escalation.
• Maintain accurate records of all collection activity, commitments and follow-ups in the system.
• Support VAT/e-invoicing (ZATCA) compliance requirements on invoicing and documentation.

Requirements

• Bachelor's degree in Finance, Accounting, Commerce or related field.
• 3–6 years of experience in B2B collections, accounts receivable or credit control.
• GCC experience required; KSA market experience strongly preferred.
• Logistics, transportation or supply-chain industry background preferred.
• Strong follow-up discipline, negotiation skills and comfort dealing directly with customer finance teams.
• Proficiency in ERP systems and MS Excel; familiarity with ZATCA e-invoicing an advantage.
• English required; Arabic strongly preferred for the KSA customer base.
• Valid KSA driving licence preferred for customer visits.