Collector - Medlab

Job Purpose

Responsible for managing and collecting outstanding receivables from customers, ensuring timely collections while maintaining professional customer relationships. The role requires regular customer follow-up, field visits, strong coordination with Sales teams, Strong communication skills to prioritize accounts based on overdue value, payment history, customer importance, and risk.

Key Responsibilities

• Follow up with customers through phone calls, emails, and field visits to ensure timely payment of outstanding invoices.
• Maintain regular follow-up on overdue and high-value receivables, with stronger escalation for customers presenting higher collection risk.
• Use commercial judgment to determine which customers require aggressive follow-up, escalation, negotiation, or management intervention.
• Conduct regular customer visits across Dubai and the Northern Emirates for payment collection, account discussions, and resolution of outstanding issues.
• Maintain strong professional relationships with customers.
• Communicate clearly and professionally with customers regarding invoices, statements of accounts, payment commitments, disputes and overdue balances.
• Obtain firm and realistic payment commitments, document them accurately, and ensure follow-up until payment is received.
• Identify reasons for delayed payments and follow up internally to resolve them.
• Keep Sales teams updated on pending overdue, customer commitments, disputes and collection risks.
• Maintain accurate and up-to-date collection remarks and customer-wise follow-up records.
• Prepare Daily reports and collection trackers showing overdue balances, payment commitments, follow-up status and collection progress.
• Review customer account statements and identify unallocated payments, credit notes, disputed invoices and reconciliation differences that may delay collection.
• Provide regular feedback to management regarding customer payment behavior, emerging collection risks and market/customer issues and flagging the high risk customers.
• Adhere to company credit-control policies, approved customer payment terms and escalation procedures.

Required Skills & Competencies

• Strong written and oral Communication Skills
• Ability to write clear, professional collection emails and follow-up messages.
• Strong ability to assess customer payment behavior and collection risk.
• Problem Solving for all pending dues
• Basic excel Skills to create reports
• Driving License is must
• Ability to efficiently plan daily customer visits based on priority and location.

Experience & Qualifications

• Bachelor's degree
• Experience in B2B customer collections (Healthcare field is a plus)

Location: UAE – Mainly Dubai & Northern Emirates