Commercial Operations Manager

Manager – Commercial & Operations (ITES) - Dubai, United Arab Emirates

Integra Global Services FZCO | Scholarly · Educational · Professional Publishing

www.integranxt.com |Contact Mail ID: [Confidential Information]@integra.co.in

About Integra

Integra is a trusted global leader in Business Process Management, Technology Services, Products, and Productized Services. Founded in 1994, Integra partners with scholarly, educational, and professional publishers, universities, research institutions, EdTech organizations, and enterprises worldwide. With more than 2,800 employees across delivery centers in India, the UK, and the USA, Integra combines deep domain expertise with AI-powered innovation to help organizations create, manage, publish, and deliver trusted knowledge at scale.

Our solutions span scholarly publishing, research integrity, editorial services, accessibility, digital learning, AI-powered publishing platforms, workflow automation, and enterprise technology. Through products such as EditorialPilot and Quixl, Integra is helping shape the future of publishing and education through responsible AI and intelligent workflows.

Integra Global Services FZCO, based in Dubai, is a fully owned subsidiary of Integra Software Services Pvt Ltd, established to strengthen Integra's presence and client support across the UAE and the wider Middle East.

Purpose: Manage commercial administration, customer servicing, vendor/freelancer management, and delivery coordination.

Key Responsibilities:

• Manage shared-service operations.
• Coordinate regional business development.
• Prepare budgets, Board papers, and KPI reports.
• Coordinate treasury and banking activities.
• Oversee regulatory compliance with support from the Nominee Director.
• Support the Executive Director in implementing Board decisions.
• Manage cross-company service agreements.
• Contract administration.
• Proposal and quotation management.
• Vendor/freelancer management.
• Delivery coordination.
• Customer invoicing support.
• Operational reporting.
• Funds Planning & Cashflow Projections,
• Payments(A/P) and Receipts(A/R) co-ordination, execution and followups
• Audit co- ordination
• MIS Reporting/Publishing

Experience: 3 plus years in commercial operations, BPO, or project coordination.

Salary: 2.00 to 2.25K AED

Qualification: CA Inter, MBA with Accounting in similar roles