Commercial OPS Middle Office Unit Manager
Job Description
KEY RESULT AREAS
Transactional Operations Scope:
- Trade Finance Import, Export and LGs Transactions including Customers requests and Documents handling between Customer and Foreign Trade Centre
- Payments and Remittance Transactions by handling customers requests
- Wholesales Credit Admin by Obtaining Transactional Credit Approvals
- All activities related to Commercial Transactions Operations
Main Stakeholders:
- Customer Experience
- Corporate Business
- Business Banking and SMEs Business
- Foreign Trade Center
- Payment and Remittance Centre
- Wholesales Credit Admin
- GTB
- Treasury
- Compliance
- Operations Excellence, Governance and Controls
The Commercial Operations Middle Office Unit Manager will be responsible for:
- Leading and managing the centralized Commercial Operations Middle Office Unit.
- Support Commercial Ops Middle Office Assistant Managers and Officers to effectively handle Customers requests on a timely manner and with the required level of accuracy to meet the agreed Service Level Agreements between Operations Units and Business Lines
- Reviewing and monitoring of service quality through SLAs with the support units and Customers Experience Unit.
- Develop and maintain efficient workflow systems to meet customers expectations, process improvement requirements and digital transformation.
- Work Closely with Line of Business (Corporate & Business Banking) and Operations Unit heads to enhance Transactional Operations Workflow and identify the enhancement opportunities
- Ensure SOPs are in place, correctly followed and reviewed on an annual basis by all Commercial Operations Middle Office locations.
- Establish SLAs with support functions and monitor Operations & other support functions to ensure seamless service delivery as per agreed SLAs.
- Provide Guidance to all MBEG branches to adhere to compliance and regulatory requirements related to Commercial Transactions
- Monitor exceptions reporting and recommend suitable action wherever required
- Maintain efficient and flexible capacity management
- Execution of RCSA, internal GRC related requirements
- Maintain effective Business Continuity Management
- 7-10 or more years of banking experience covering most areas of banking with extensive knowledge of operations, risk management, trade finance, Payments operation and customer service.
- Of the above, minimum 5 years of experience in working in a reputed bank at management level.
- Ability to understand policies / procedures and implement and modify the existing practices, if need arises.
- As part of the First Line of Defense must have strong level of knowledge related to Regulatory & Combating Financial Crime Requirements to maintain regulated Commercial Operations Transactions service delivery
- Strong inter-personal and communication skills and ability to make positive influence.
Leadership and People Development
Transactional Operations Scope:
- Trade Finance Import, Export and LGs Transactions including Customers requests and Documents handling between Customer and Foreign Trade Centre
- Payments and Remittance Transactions by handling customers requests
- Wholesales Credit Admin by Obtaining Transactional Credit Approvals
- All activities related to Commercial Transactions Operations
Main Stakeholders:
- Customer Experience
- Corporate Business
- Business Banking and SMEs Business
- Foreign Trade Center
- Payment and Remittance Centre
- Wholesales Credit Admin
- GTB
- Treasury
- Compliance
- Operations Excellence, Governance and Controls
The Commercial Operations Middle Office Unit Manager will be responsible for:
- Leading and managing the centralized Commercial Operations Middle Office Unit.
- Support Commercial Ops Middle Office Assistant Managers and Officers to effectively handle Customers requests on a timely manner and with the required level of accuracy to meet the agreed Service Level Agreements between Operations Units and Business Lines
- Reviewing and monitoring of service quality through SLAs with the support units and Customers Experience Unit.
- Develop and maintain efficient workflow systems to meet customers expectations, process improvement requirements and digital transformation.
- Work Closely with Line of Business (Corporate & Business Banking) and Operations Unit heads to enhance Transactional Operations Workflow and identify the enhancement opportunities
- Ensure SOPs are in place, correctly followed and reviewed on an annual basis by all Commercial Operations Middle Office locations.
- Establish SLAs with support functions and monitor Operations & other support functions to ensure seamless service delivery as per agreed SLAs.
- Provide Guidance to all MBEG branches to adhere to compliance and regulatory requirements related to Commercial Transactions
- Monitor exceptions reporting and recommend suitable action wherever required
- Maintain efficient and flexible capacity management
- Execution of RCSA, internal GRC related requirements
- Maintain effective Business Continuity Management
- 7-10 or more years of banking experience covering most areas of banking with extensive knowledge of operations, risk management, trade finance, Payments operation and customer service.
- Of the above, minimum 5 years of experience in working in a reputed bank at management level.
- Ability to understand policies / procedures and implement and modify the existing practices, if need arises.
- As part of the First Line of Defense must have strong level of knowledge related to Regulatory & Combating Financial Crime Requirements to maintain regulated Commercial Operations Transactions service delivery
- Strong inter-personal and communication skills and ability to make positive influence.
Leadership and People Development
More Info
Key Skills
Operations Risk Management
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