We Are Hiring: Communications Team Executive (Holiday Homes) - Arabic Speaker
Location: Abu Dhabi
Employment Type: Full-Time (Remote)
Accommodation: Provided
About The Authors
The Authors is a luxury holiday home management company focused on precision, hospitality excellence, and exceptional guest experience. We manage premium apartments across Abu Dhabi, Dubai, and Sharjah, with hotel-level standards supported by strong operational systems and clear internal communication.
We are currently seeking a Communications Team Executive who will be responsible for ensuring smooth, professional, and clear communication across all departments, guests, suppliers, and property owners.
Role Purpose:
To manage, organize, and optimize internal and external communication for The Authors, ensuring clarity, efficiency, and professionalism across the organization at all times.
Key Responsibilities
1. Guest Communication (Guesty / Airbnb / Owners App)
- Respond to guest inquiries in a timely and professional manner.
- Handle booking confirmations, special requests, early check-ins, late checkouts, and escalations.
- Coordinate with the operations team regarding maintenance, cleaning, deliveries, and special requests.
- Ensure all responses follow The Authors communication tone and standards.
2. Owner Communication
- Share monthly updates, reports, and statements (in coordination with the accounting team).
- Handle owner inquiries including blocked dates, special requests, and urgent instructions.
- Maintain proper documentation of all communication for record-keeping and transparency.
3. Internal Operations Coordination
- Assign and communicate daily tasks using Asana to cleaning, maintenance, and operations teams.
- Track task completion and ensure Guesty tasks are updated.
- Coordinate check-in and check-out procedures with team leaders.
- Report issues promptly to the Operations Manager.
4. Content Coordination and Social Media Support
- Support property photoshoot planning with the media team.
- Gather and organize content from operations for marketing purposes.
- Write captions, descriptions, and basic content drafts for internal review.
5. Documentation and SOP Support
- Maintain internal trackers related to operations, issues, bookings, and guest complaints.
- Ensure adherence to SOPs and report repeated operational issues.
- Keep records of all communication channels for accountability.
6. Brand Voice and Guest Experience
- Ensure all communication aligns with The Authors brand voice: premium, respectful, and clear.
- Review guest feedback and highlight areas of improvement.
- Contribute to developing improved message templates and communication standards.
Qualifications:
- Excellent written and verbal communication skills in both Arabic and English.
- Previous experience in guest communication, customer service, hospitality, or holiday-home operations.
- Knowledge of Guesty and Asana is an advantage.
- Fast, accurate typing and strong organizational skills.
- Responsible, proactive, and able to work under pressure.
