Overview:
The Community Manager plays a key role in bridging the gap between a brand and its audience. This role focuses on building meaningful relationships, fostering engagement, and ensuring the online community remains active, informed, and loyal.
Key Responsibilities:
- Manage and publish content across social media platforms and digital communities on behalf of the brand.
- Keep followers and community members engaged through relevant content, discussions, polls, and activations.
- Monitor and analyze engagement metrics using analytics tools to gain actionable insights and inform content strategy.
- Serve as a liaison between the community, internal and external teams such as marketing, communications, and client servicing.
- Respond to community inquiries, feedback, and comments in a timely, brand-aligned, and empathetic manner.
- Effectively manage and resolve any community conflicts or sensitive interactions with professionalism.
- Collaborate closely with the account management and creative teams to ensure consistent brand voice and timely delivery of content.
Create and maintain monthly community management reports, summarizing audience interactions, response performance, sentiment trends, and key engagement insights across all platforms.
Skills & Qualifications:
- Excellent written and verbal communication skills in English and Arabic.
- Strong interpersonal skills with the ability to build relationships and navigate conflict diplomatically.
- Highly organized, with the ability to manage multiple platforms and coordinate activities efficiently.
- Analytical mindset with confidence in reading data, tracking metrics, and identifying engagement patterns.
- Creative, proactive, and comfortable engaging with audiences in real time.
- Proficient in Sprout Social, Emplifi, and other social media management tools.
- Minimum 2 years of experience in community management or social media engagement, preferably within an agency or digital environment.
