Community Management Sr. Executive

Job Responsibilities:

• Handle post-handover client requests, inquiries, and complaints professionally and promptly.
• Manage high-level community escalations and communicate recurring issues with solutions.
• Conduct regular site inspections to ensure compliance with quality and safety standards.
• Enforce community rules and coordinate with Facilities Management and Security teams.
• Supervise on-site personnel, contractors, and vendors to ensure service quality and professionalism.
• Support community events, resident meetings, and communications (rules, updates, newsletters, etc.).
• Report and act on safety issues and operational needs across living zones.

Requirements:

• Bachelor's degree in a relevant field (Business, Facility Management, or related discipline).
• 2–5 years of experience in community management, property operations, or customer relations.
• Strong communication and problem-solving skills with a customer-first approach.
• Excellent organizational and time management abilities.
• Collaborative attitude with the ability to work closely with internal and external partners.