The Community Manager manages and oversees the day-to-day operations and administration of mixed-used communities. This role will be responsible for maintaining the overall well-being of the community, enhancing property values, and fostering positive relationships among residents, landlords/owners, board members, and service providers.
Role & responsibilities
- Work closely with the owner's association board to develop and implement policies, procedures, and governance practices in accordance with applicable regulations and community by laws.
- Act as the primary point of contact between the company and its community members. Monitor and respond to community inquiries, feedback, and discussions across various platforms. Ensure regular updates to internal departments for all important communications such as AGA/EGA, committee Meetings, etc.
- Secure owners, occupants and Board Members confidence by providing correct, current and precise information.
- Coordinate and attend owner's association meetings, preparing meeting agendas, minutes, and other relevant documentation, and ensuring compliance with legal requirements.
- Prepare and maintain records of all communications from the customers either individual or bulk communications. e.g. Awareness Campaign, Notices, Circulars, Posters, Functions etc.
- Manage and collaborate with vendors and contractors to ensure quality service delivery and adherence to contractual agreements.
- Manage the issuance of Association Fee Clearance Certificate. Ensure complete documentation and payment clearance for the unit.
- Oversee and/or conduct community inspections to assess the condition of common areas, facilities, and landscaping, and address any maintenance or safety concerns.
- Plan and implement community-wide initiatives and events to promote resident engagement, foster a sense of community, and enhance the overall living experience.
- Monitor and enforce compliance with community rules and regulations, addressing violations and implementing appropriate corrective actions as needed.
- Ensure proper maintenance of accurate records and documentation related to community management activities, including financial records, contracts, correspondence, and resident communications.
- Stay informed about industry trends, regulatory changes, and best practices in property management, and proactively identify opportunities for process improvement and optimization.
- Manage, maintain and record all management approvals such as OA budget, AGA-EGA functions, etc. required by association management for reference. Follow up with IOA Board and (in some cases owners) any relevant parties where approval is required.
- Perform additional tasks as assigned by the management. These tasks may not be explicitly stated in this job description but are essential to the overall success of the department and company.
- Responsible for managing and monitoring team's performance, setting clear targets and implementing professional development initiatives to ensure continuous growth and success within the team.
Qualifications
- Bachelor's Degree in any field
- 5-10 Years of experience, out of which, 5 years in Managerial roles
- Strong written and verbal communication skills
- Experience in Owner's Association and Community Management
- Any Post Graduate Certificate in Real Estate or Community Management
- Technical and Facilities Management experience
- Bi-lingual (English and Arabic)
