Role Overview
The Community Manager is entrusted with ensuring smooth operations, quality service delivery, and a positive living experience for residents and owners. The position focuses on vendor oversight, regulatory compliance, customer care, and community engagement, while driving cost efficiency and operational excellence.
Reporting Structure
Reports directly to the Head of Community Management.
Core Responsibilities
Vendor & Contractor Oversight
Monitor and guide service providers, ensuring adherence to agreed standards.
Carry out regular site inspections and maintain performance records.
Evaluate suppliers against SLAs, issuing performance reviews and recommendations.
Manage procurement tasks including RFQs, technical assessments, and contract negotiations.
Resident Care & Communication
Promote a culture of openness and quick resolution of resident concerns.
Ensure escalated cases are addressed within 24-48 hours through the community system.
Roll out quarterly feedback surveys and manage digital suggestion platforms.
Act as liaison with the Owners Committee: preparing agendas, managing meetings via Mollak, and circulating minutes with clear follow-up actions.
Distribute emergency and important notices promptly via digital channels.
Complaints & Incident Management
Serve as the first point of coordination in emergencies.
Ensure complaints logged in Mollak are resolved within required timelines.
Issue violation notices promptly where warnings are ignored.
Coordinate with DLD or other authorities on escalations or legal matters.
Regulatory & Safety Compliance
Uphold compliance with community laws and regulations (RERA, DLD, JOP).
Represent the community in official authority meetings when required.
Keep safety certifications, records, and Red Folder updated at all times.
Support fire safety initiatives through drills and awareness campaigns.
Community Engagement & Events
Develop and manage an annual calendar of community activities, including family and social events.
Introduce initiatives that promote sustainability, wellbeing, and resident participation.
Desired Profile
Bachelor's degree in Facilities, Business, Real Estate, or a related field.
Background in community or property management with proven leadership in service delivery.
Knowledge of UAE property regulations (DLD, RERA, JOP).
Strong people management, communication, and problem-solving skills.
Ability to balance cost control with quality outcomes.
We are open to candidates from other industries such as senior cabin crew, food and beverage manager, restaurant manager, lobby manager etc demonstrating excellent customer service.
