Industry: Facilities Management
Job Title: Compliance & Performance Manager
Position Reports to: Senior Manager-Strategy
Location: Al Ula, Madinah Province, Saudi Arabia
SUMMARY: Compliance and Performance Manager is responsible for developing and implementing a comprehensive contract compliance and performance management framework. This role ensures service providers meet contractual obligations, comply with applicable regulations, and deliver services in line with agreed-upon standards. The Manager will conduct audits, monitor KPIs, and provide regular compliance and performance reports to support continuous improvement and operational excellence.
PRIMARY FUNCTIONS AND ESSENTIAL RESPONSIBILITIES:
- Assist in the development and implementation of a comprehensive contract compliance management framework
- Create compliance checklists to review service provider documentation and ensure adherence to contract requirements
- Plan and implement external and internal audits to ensure compliance with bylaws, guidelines, and contractual obligations
- Monitor Key Performance Indicators (KPIs) to ensure compliance with the contract, Standard Operating Procedures (SOPs), and bylaws
- Establish a performance management process to evaluate and record service provider performance against the scope, output specifications, and service level agreements (SLAs)
- Conduct planned and ad hoc audits and inspections of service provider performance, tracking results against key performance indicators
- Conduct quality and compliance inspections to ensure adherence to applicable regulations, codes, standards, and best practices
- Develop and deliver monthly compliance and performance management reports
- Identify performance trends and recommend improvement plans to enhance service delivery quality and efficiency
- Collaborate with service providers and internal stakeholders to address compliance and performance issues
- Facilitate feedback on service delivery and ensure corrective actions are implemented as needed.
EDUCATION / CERTIFICATION / KNOWLEDGE:
- Bachelor's degree in a related field or extensive industry experience with demonstrated technical capabilities
- Knowledge of CAFM/EAM systems and asset management principles
- Working knowledge of business and data intelligence software
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Project, and Outlook).
EXPERIENCE:
- Minimum of 05 years of related experience in asset management or facilities management.
SKILLS/ABILITIES:
- Strong analytical skills
- Highly skilled in technical specifications of installations.
- Excellent communication skills
- Strong time-management skills
- Detail oriented and highly organized
- Skilled in negotiation and project management
- Excellent critical thinking skills.
All interested applicants can also email their CVs to [Confidential Information] with a subject line of Compliance & Performance Manager mentioning their availability.
