Supervise the team who handle implementing and maintaining credit risk strategies for the Consumer credit business as a whole (operating, organizational, physical and technology models).
Generic Responsibilities
- Coordinate among team members to implement the Consumer Credit Policy & Portfolio Management plan.
- Assist the Head in disseminating policies & procedures and ensuring the efficient & effective performance of responsibilities.
- Monitor a small group of employees with similar or lower seniority.
- Ensure periodic training for officers, junior officers, and apprentice.
- Participate in evaluating team members and provide feedback through performance evaluation
- Conduct quarterly sample reviews for RCSA compliance and ensure proper incident reporting.
- Participate in the preparation of periodic analytical reports and presentations.
Key Responsibilities
- Contribute to the development of credit strategy, guidelines and portfolio allocation.
- Build a strong Risk/Consumer/Service Delivery partnership to deliver superior customer experience.
- Critically analyze new retail credit risk product offerings to identity and mitigate underlying credit risks with practical solutions.
- Review, redefine the framework for managing risk within consumer financing policies, provide recommendations to the Policy Head, and implement the approved framework.
- Conduct monthly reviews of the cards portfolio by checking negative lists, loan portfolios, misuse reports and companies data, validating all established criteria.
- Assess credit exceptions referred outside policy, provide recommendations, and discuss with the Head.
- Act as a quality control function to ensure adherence to the credit program through daily/monthly sampling of process specifications.
- Contribute to establishing controls that assess decision accuracy and detect errors, implementing preventive and corrective actions.
- Investigate errors identified from credit file sampling and conduct training sessions to address policy understanding gaps.
- Review record for all policy changes to ensure accurate tracking.
- Participate in the development and review of portfolio modelling.
- Limit credit concentrations to reduce credit cost volatility and closely monitor delinquency performance across various product portfolios and segments.
- Define and control portfolio allocation at the product and sub-product level for consumer.
- Communicate effectively with the business on all risk-related matters.
- Drive behavioural change within the consumer risk and frontline staff selling credit products to foster a sales/service culture across Consumer market segments.
- Train and coach the initiation team on changes related to credit risk control and assessment processes to ensure they are fit for purpose and meet the business needs.
- Conduct credit policy training sessions for onboarding and existing staff.
- Continuously improve the Management Information base to ensure its relevance, reflection of credit risk appetite, and utility for business decision-making and policy matters.
- Ensure the timely and accurate production and delivery of all reporting and MI requirements within agreed SLAs.
- Oversee related User Acceptance Testing (UAT) and review the results to ensure correct implementation.
- Ensure the proper handling and resolution of complaints in cooperation with Consumer Rights Protection Compliance & Governance, adhering to established policies, procedures and SLAs.
Qualifications:
Minimum Qualifications
- Bachelor degree
- Master degree is preferable
Minimum Experience:
7-9 years of relevant experience preferably banking
Job-Specific Knowledge & Skills:
- Strong knowledge of Bank functions, responsibilities & processes
- Excellent analytical skills
- High level of decision making & leadership skills
- Excellent problem solving skills
- Excellent presentation and negotiation skills
- Excellent command of MS Office (Word, Excel, Power Point)
Personal Skills
- High level of professionalism and self-motivation.
- Excellent teamwork, communication & time management skills.
Strong ability to coach, team building & motivation of others.
