We are seeking motivated and customer-focused candidates to join our Contact Center team. The ideal candidate will handle inbound and outbound customer interactions, provide accurate information, and ensure a high level of customer satisfaction.
Key Responsibilities
- Handle inbound and outbound calls in a professional manner
- Respond to customer inquiries via phone and email
- Provide accurate information about products and services
- Resolve customer complaints and escalate issues when necessary
- Maintain detailed and accurate records of customer interactions
- Meet performance targets and quality standards
- Follow company policies and procedures at all times
Requirements
- High school diploma or bachelor's degree
- Good communication skills in Arabic and English
- Basic computer knowledge
- Customer service experience is a plus
- Willingness to work rotational shifts
Benefits
