Responsibilities
- Answer or make calls to clients to learn about and address their needs, complaints, or other issues with products or services.
- Participate in CLM reports preparation.
- Respond efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.
- Engage in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed.
- Build a lasting relationship with clients and other contact center team members based on trust and reliability.
- Utilize software, databases, scripts, and tools appropriately.
- Understand and strive to meet or exceed contact center metrics while providing excellent consistent customer service.
- Make sales or recommendations for products or services that may better suit client needs.
- Coordinate with IT in maintaining a central customer database across all automotive departments
- Perform routine activities in accordance with agreed deadlines and standards and discharge any other task assigned by superiors in a timely and effective manner.
- Assist colleagues and foster an environment of teamwork and collaboration.
- Contribute to the department's development by providing timely suggestions and feedback.
- Make requisite attempts to handle customer complaints in a prompt and effective manner and as per company policies and practices and escalate cases to his/her superior if required.
- Take part in training and other learning opportunities to expand knowledge of company.
Educational Qualification
- Bachelor's degree in any discipline
Experience
- Years of Experience: 1 - 5 Years
- Field of Experience: Customer Service
Skills
- Problem Solving & Result Orientation
- Customer Orientation
- Teamwork & People Management
- Communication & Interpersonal Effectiveness
- Process Excel & Quality Focus
- Automotive Dealership Industry Knowledge
- Business Etiquette and Image
- Bilingual communication and MS Skills
Job Remarks
- Preferred Language: English, Arabic
- Job Country: Kuwait
- Duty Shift / Timings: One Shift / 8:00 am to 5:00 pm
