Contact Center Manager

Company Description

4level1 is an English course provider located in Qesm El Maadi. Our courses are designed to improve every aspect of your English through communicative goals for adults and young adults. We follow international CEFR standards to ensure the highest quality of English education.

Role Description

This is a full-time role for a Contact Center Manager. As a Contact Center Manager, you will be responsible for overseeing the day-to-day operations of the contact center. This includes managing and leading a team of customer service representatives, ensuring customer satisfaction, and optimizing contact center operations. This role is an on-site position located in Qesm El Maadi.

Qualifications

• Contact Center Management, Contact Center Operations, and Sales skills
• Analytical Skills and Customer Satisfaction skills
• Experience in managing a contact center team
• Excellent communication and interpersonal skills
• Strong problem-solving and decision-making abilities
• Attention to detail and ability to multitask
• Knowledge of customer service best practices
• Experience with contact center software and systems

If you are interested, kindly send us your resume to: [Confidential Information]