Handles customers orders, inquiries and complaints in a positive effective manner whilst ensuring SEOUDI Super Market branding and corporate image are reflected in a positive manner, as per approved quality standards.
Responds to customers inbound activities through voice calls and digital channels, pertaining to all kinds of inquiries, orders, and complaints timely and accurately to reflect a positive image of SEOUDI Super Market.
Provides accurate information about SEOUDI Super Market products and services, processes customer order on computer systems with 100% accuracy.
Follow communication scripts smartly while handling different topics.
Build customer loyalty to SEOUDI Super Market brand by follow-up of customer calls/issues raised assuring end to end resolution.
Identify and escalate complaints to concerned parties in Contact Center or any other division and follows up on action taken.
Provide personalized experience through identifying customers needs, clarify information, research every issue and provide solutions and/or alternatives, in addition to going extra mile.
Seize opportunity to promote SEOUDI Super market products through up sell and cross selling when they arise.
Ensures all key performance indicators for customer satisfaction are achieved, including agreed service levels, quality standards and productivity.
Ensures all SEOUDI Super Market policies and procedures are executed in a positive manner.
Responsibilities
Handles customers orders, inquiries and complaints in a positive effective manner whilst ensuring SEOUDI Super Market branding and corporate image are reflected in a positive manner, as per approved quality standards.
Responds to customers inbound activities through voice calls and digital channels, pertaining to all kinds of inquiries, orders, and complaints timely and accurately to reflect a positive image of SEOUDI Super Market.
Provides accurate information about SEOUDI Super Market products and services, processes customer order on computer systems with 100% accuracy.
Follow communication scripts smartly while handling different topics.
Build customer loyalty to SEOUDI Super Market brand by follow-up of customer calls/issues raised assuring end to end resolution.
Identify and escalate complaints to concerned parties in Contact Center or any other division and follows up on action taken.
Provide personalized experience through identifying customers needs, clarify information, research every issue and provide solutions and/or alternatives, in addition to going extra mile.
Seize opportunity to promote SEOUDI Super market products through up sell and cross selling when they arise.
Ensures all key performance indicators for customer satisfaction are achieved, including agreed service levels, quality standards and productivity.
Ensures all SEOUDI Super Market policies and procedures are executed in a positive manner.
Requirements
Bachelors Degree is essintial.
Superior listening and communication skills.
Very good command of Arabic | English-preferable (oral and written).
Customer focus and adaptability to different personality types is a must.
Knowledge of customer service practices and principles.
Proficient in relevant computer applications.
Excellent typing skills is a must /Arabic-English.
