Job description:
About Us:
We are a leading group of aesthetic clinics committed to providing exceptional cosmetic and wellness services in a professional and luxurious environment. With a focus on client satisfaction and excellence in care, we are seeking a dedicated and experiencedContact Center Supervisorto lead our client services team.
Position Overview:
As theContact Center Supervisor, you will oversee daily operations of our call center team to ensure outstanding customer service, smooth appointment scheduling, and efficient handling of inquiries. You will lead by example, coach your team, and implement procedures that enhance the overall client experience.
Key Responsibilities:
- Supervise and support a team of call center agents handling client bookings, inquiries, and follow-ups.
- Monitor performance metrics (e.g. response time, call quality, conversion rates) and provide regular feedback and training.
- Ensure team members adhere to scripts, protocols, and clinic policies.
- Handle escalated calls and resolve client concerns with professionalism and care.
- Collaborate with clinic managers and marketing teams to coordinate promotions and scheduling priorities.
- Prepare performance reports and suggest improvements in workflow or technology.
- Maintain a strong understanding of services, treatments, and pricing across all clinic locations.
Qualifications :
- Proven experience as a Contact Center Supervisor, preferably in a healthcare or aesthetic clinic setting.
- Strong leadership and communication skills.
- Excellent customer service and problem-solving abilities.
- Proficiency in CRM/call center software and reporting tools.
- Ability to multitask and work in a fast-paced environment.
- Arabic and English Languages preferred.
What We Offer :
- Competitive salary based on experience
- Performance-based incentives
- Staff discounts on aesthetic treatments and skincare products
- Opportunities for career advancement
- Supportive and professional work environment
Join our growing team and help us deliver beauty and confidenceone call at a time.
