Contact Centre Agent Arabic Speaker

TASC Outsourcing

1-3 Years

United Arab Emirates, Dubai

Posted 19 hours ago

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Job Description

Contact Centre Agent – Arabic Speaker
Location: Dubai, UAE
Contract: 3 Months
Industry: Retail / E-commerce
Salary: AED 4,500–4,800 per month
Joining: Immediate
Language: Arabic & English – Mandatory

We are looking for an Arabic-speaking Contact Centre Agent with retail or e-commerce experience to support customers across calls, emails, and live chat.

Key Responsibilities

Handle inbound and outbound customer calls, emails, and live chats.
Assist customers with product availability, pricing, specifications, colours, sizes, and promotions.
Support e-commerce orders, order tracking, payments, and delivery-related queries.
Coordinate with stores, warehouse, logistics, and delivery teams for order resolution.
Manage customer requests related to returns, exchanges, refunds, cancellations, and warranty claims.
Resolve complaints including delayed deliveries, damaged products, missing items, and incorrect orders.
Guide customers on online shopping, account queries, payment processes, and website navigation.
Provide information on stores, operating hours, stock availability, and promotions.
Maintain accurate customer interactions and case updates in the CRM / ticketing system.
Follow up with customers and ensure timely resolution and customer satisfaction.

Candidate Requirements

Fluent Arabic and English – spoken and written.
Minimum 1 year of experience in Retail / E-commerce Customer Service.
Experience handling voice and non-voice customer interactions.
Good understanding of online orders, deliveries, returns, refunds, and customer complaints.
Strong communication and customer-handling skills.
Experience using CRM / ticketing systems preferred.
Candidates requiring visa sponsorship.
Immediate availability is mandatory.

Key Skills