Contact Centre Agent (Omnichannel)

We are looking for experienced customer service professionals to join our Customer Experience team in Dubai.

Open Positions:

Call Centre Agent – Bilingual (English & Arabic)

Senior Call Centre Agent

What we're looking for:

Minimum 2-5 years of Contact Centre experience

Experience handling voice, email, chat & WhatsApp customer interactions

Strong customer service and communication skills

Experience with CRM / ticketing systems, such as Salesforce, Genesys, Freshdesk or equivalent

Strong complaint handling, service request logging and escalation skills

Good typing, documentation and data-entry accuracy

Ability to work in a fast-paced, multicultural environment

Willingness to work rotational shifts, weekends and holidays as required

For the Bilingual Call Centre Agent position, candidates must have strong communication skills in English & Arabic.

Experience within Facilities Management / FM customer service will be an added advantage.

Technical & Behavioral Competencies:

Omnichannel System Proficiency

Customer-Centric Attitude

CRM and Ticketing Tools

Active Listening

Call Script Adherence

Patience and Empathy

Typing and Documentation

Stress Management

Data Entry Accuracy

Adaptability

Team Collaboration

If you have relevant Contact Centre experience and are passionate about delivering excellent customer service, we would like to hear from you.

Interested candidates can apply through LinkedIn.

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