Contracting & Reservations Executive

Company Description Travitell Egypt is a travel and tourism company serving both corporate and individual travelers with comprehensive tour and travel services. The company specializes in domestic tourism within Egypt, as well as incoming tourism for international visitors and outgoing tourism for travelers going abroad. Travitell Egypt aims to deliver reliable, tailored travel experiences that meet diverse client needs. Team members collaborate to provide high-quality service, efficient trip planning, and strong customer support across all tourism segments.

Role Description The Contracting & Reservations Executive is a full-time, on-site role based in Heliopolis. This role is responsible for negotiating and maintaining contracts with hotels, transport providers, and other travel service suppliers, ensuring competitive rates and favorable terms. The executive manages daily reservation activities, including creating and updating bookings, handling modifications and cancellations, and confirming services with suppliers and clients. The role involves preparing and updating packages, coordinating with the sales team, responding to customer inquiries, and ensuring accurate documentation and system entries. The executive also monitors availability and pricing, resolves booking issues, and supports overall service quality and operational efficiency.

Qualifications

• Experience in contracting and reservations within travel, tourism, or hospitality, including dealing with hotels, transport providers, and other suppliers.
• Strong customer service and communication skills, with the ability to handle client inquiries, provide clear information, and manage expectations professionally.
• Good organizational and time management abilities, with attention to detail in handling bookings, documentation, and data entry.
• Proficiency with reservation systems, travel booking platforms, and common office software (e.g., MS Office applications).
• Knowledge of domestic, incoming, and outgoing tourism operations in Egypt, including key destinations, suppliers, and travel regulations.
• Ability to work collaboratively in a team environment and maintain positive relationships with suppliers and internal stakeholders.
• Fluency in English and Arabic (spoken and written) is highly beneficial; additional languages are a plus.
• Relevant education in tourism, hospitality, business, or a related field, or equivalent professional experience.