Control Support Engineer

• Office: Extron Middle East and Africa
• Location: Dubai Airport Free Zone
• Department: Sales
• # of Openings: 1
  
  

CONTROL SUPPORT ENGINEER

The Control Support Engineer will be responsible for assisting customers with the installation, configuration and Programming of a wide range of Extron A/V control products.

Extron control hardware and PC software are used to manage A/V devices through various interfaces such as serial (RS232/422/485) and network protocols (TCP/IP, UDP, SSH etc) These A/V systems include both Extron and third-party equipment such as switchers, projectors, displays, and lighting systems.

A strong background in other control systems - such as Extron, AMX, Crestron, or QSC - is essential, along with reasonable experience in Python programming (or similar). The ideal candidate will demonstrate a deep understanding of integrated A/V environments and be capable of adapting to diverse technical challenges.

Main Responsibilities

Technical Support & Control Applications

• Provide technical support for Extron AV control systems, assisting with configuration, and troubleshooting.
• Diagnose issues related to control software, AV hardware communication (RS232, TCP/IP), and third-party device integration.
• Guide customers through system setup and resolve anomalies in software or hardware operation.
  
  

Sales & Feedback

• Provide feedback to the Control Applications Engineer & Technical Management when a case needs escalation.
• Suggest product improvement needs to the Product Development team based on customer experience.
• Maintain awareness of certifications and specifications (medical, military, environmental) relevant to AV control systems.
• Report technical issues using internal tools.
• Any other duties as assigned to you by management.
  
  

Required Skills & Qualifications

Technical Expertise

• Strong knowledge of Microsoft Windows OS (servers, registry, DLLs), SQL databases.
• Solid understanding of networking (TCP/IP, Ethernet, IP addressing, NAT, routers).
• Proficiency in Python 3 programming and Visual Studio Code knowledge.
• Familiarity with communication protocols (RS232/RS422, SSH, web sockets).
• A minimum of 3 to 4 years of Experience with AV system integration and control platforms (Extron, AMX, Crestron).
  
  

Communication & Reporting

• Fluent in English, with good verbal and written communication skills.
• Ability to explain technical concepts clearly to non-technical users.
• Methodical troubleshooting skills and attention to detail.
• Regular reporting on status using internal tools.
  
  

Education & Experience

• Bachelor's degree in Electrical Engineering, Computer Science, or a related field.
• A minimum of 3 to 4 years of Proven experience in AV technical support, system design, and field commissioning of AV control systems.
• Certification in Extron technologies and third-party control systems is a plus.