Job description:
Purpose of the Job
Monitor performance metrics for logistics, transportation and warehousing, along with documentation required to ensure customers deliverables are met.
Job Description
- Create and update operational dashboards to track KPIs and daily performance.
- Prepare dashboard reports to support operations monitoring and follow up.
- Validate dashboard data using WMS, TMS, and operational system records.
- Highlight performance gaps and escalate observations to the direct supervisor.
- Share dashboard summaries and performance reports with internal stakeholders as required.
- Support Control Tower visibility by maintaining shipment and exception tracking dashboards.
- Coordinate with relevant teams to collect required data for dashboard updates
Job Requirements - Experience and Education
- Bachelor's degree in business or related fields.
- 1-2 years of relevant experience in Customer Service
- Proficiency in English Communication.
- Computer Proficiency: MS office Applications (Word, Excel, Power Point & Outlook).
- Strong communication skills and interpersonal skills.
- Ability to manage difficult or angry customers.
- Strong Time management Skills and Problem-solving skills.
- Business writing skills (responses to customers, procedures, standards... etc.)
