We are Drinkit an innovative digital-first coffee shop chain. We build new great experience to shake things up in the industry, basing it on three whales:
Great drinks. Specialty, hand crafted coffee classics + specialty drinks.
Technology. Our mobile app is the key interface, along with innovative offline solutions.
Customization. We offer deep customization of drinks in the smoothest way possible.
100+ coffee shops in UAE, Kazakhstan and Russia. Coming to USA and other countries soon.
About us: https://www.linkedin.com/company/drinkit-digital-coffeeshop/about/
We are looking for an experienced professional to lead business operations in the region and ensure consistently high levels of operational performance and guest satisfaction.
Key competencies and qualities
- Operational scale: Experience scaling fast-growing businesses, working with franchisees, and managing international teams.
- High energy, independence, initiative, and empathy working with different cultures, managing changes, and supporting teams during rapid transformations.
- Preferred: Experience in F&B, retail, franchising, or digital businesses.
Our ambitions
- Expand in the MENA coffee market with 100300 stores by 2030 Ensure operational excellence by streamlining new country launches and achieving store ROI within three years to guarantee profitability.
- Win market share by outperforming Starbucks and Costa in overlapping locations and maintaining strong same-store sales growth of 20%+ annually.
What you'll do
- Operational stability of the network: Ensure stable operations of the coffee chain network (including product quality control, service, and operational processes), monitor key metrics like LFL growth, guest NPS, and franchisee NPS.
- Network scaling: Implement processes for launching coffee shops in different formats.
- Team development and motivation: Attract and develop strong leaders for key positions (development, operational efficiency, marketing), build a multinational high-performing team.
- Financial planning and control: Forecast, launch, and track project budgets, manage P&L for stores and country, analyze ROI and LFL growth, optimize costs.
- Franchisee Support: Build and implement a strong support system for franchisees, Provide partners with clear guidance, training, and operational tools, Monitor performance and actively help improve their business model, Create an exceptional partner experience targeting TOP-3 NPS in the region
What matters to us
- Entrepreneurial approach: Ability to create opportunities and overcome barriers from scratch, quickly respond to changing market conditions.
- Experience in operational management and business scaling in the MENA region.
- Strategic thinking: Ability to form and implement a long-term vision.
- Experience managing teams of 10+ people, organizing hiring processes, and developing strong leaders.
- Communication skills: Ability to inspire and retain partners, build sustainable business relationships with international counterparts.
- Business acumen: Understanding of P&L, ROI, unit economics, analysis, planning, and budget control.
- Flexibility and stress resistance: Ability to work in multinational teams, quickly adapt to new markets and conditions, conduct public presentations, influence without formal authority.
What we offer
- A chance to join a fast-growing global company with bold expansion plans in one of the world's most dynamic coffee markets.
- A culture that values freedom, responsibility, and ownership.
- Competitive salary, stock options, and clear opportunities for career advancement.
How to apply
Kristina Provornaya Head of Business Recruitment
[Confidential Information]
Telegram: @krisprovornaya
