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Hapag-Lloyd AG

Coordinator Sales Support

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Job Description

Ensure the highest level of quality when interacting with our customers, be customer-oriented and create value for customers as well as for Hapag-Lloyd
  • Support the Sales Executives with relevant sales tasks including follow up on ongoing and new business with customers

  • Preparing and sending of rate quotations to customers

  • Monitor quotation and customer performance including tenders and follow up with customers where required

  • Dispute & Exception management

  • Give clear handover info to Customer Service

  • Assist Customer Service with problem solving related to a customer issues where required

  • Validate and Input of new customer data into Salesforce and FIS

  • Handling updating of CRM with customer calls, rate offers, customer follow ups done

Qualifications
  • University degree or equivalent

  • Good command of written and spoken English

  • Working knowledge of MS Office

  • Able to work well with others and follow guidelines

  • Positive attitude

  • FIS knowledge

  • Receptive and be able to grasp new ideas and drive for personal development

More Info

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About Company

Job ID: 136917941