Copilot Digital Cloud Solution Architect AI Business Solutions

About Tech Mahindra Egypt

Join Tech Mahindra Egypt, a fast-growing global delivery hub providing customer experience, operations, and digital business services to international clients. With two offices across Cairo and a capacity of 1,000+ employees, we offer a dynamic and multicultural environment where talent can learn, grow, and build rewarding careers.

As part of Tech Mahindra's global network spanning 90+ countries and 149,000+ professionals, you'll gain exposure to world-class clients, innovative technologies, and international best practices while delivering exceptional customer experiences.

Overview

We are looking for a customer-facing Copilot Digital Cloud Solution Architect (DCSA) to drive Microsoft 365 Copilot adoption, consumption, and business value realization across SME&C customers. The role combines Copilot adoption, technical advisory, security and governance guidance, and customer success management to help customers successfully deploy and scale AI solutions.

Key Responsibilities

• Drive Microsoft 365 Copilot adoption and Premium Regular Usage (PRU).
• Act as a trusted advisor for Copilot, Copilot Chat, and AI solutions.
• Develop and execute adoption and change management plans.
• Support customers in AI readiness, governance, security, and compliance.
• Remove technical blockers across identity, licensing, security, and platform readiness.
• Coordinate execution through partners and Microsoft delivery teams.
• Engage business and technical decisionmakers to drive measurable business outcomes.
• Manage usage milestones and customer success plans.
• Identify opportunities for Copilot expansion and additional AI workloads.

Required Qualifications

• Bachelor's degree or equivalent experience.
• 7+ years of experience in cloud technologies, IT consulting, solution architecture, or digital transformation.
• 5+ years in enterprise customer-facing roles.
• 5+ years delivering technical projects and customer solutions.
• Strong Microsoft 365 and cloud platform experience.
• Experience deploying and driving adoption of Microsoft 365 Copilot.
• Experience with adoption and change management practices.
• Strong communication and stakeholder management skills.

Certifications

• MS-102: Microsoft 365 Administrator Expert
• SC-401: Information Security Administrator Associate
• AB-900: Microsoft 365 Copilot & Agent Administration Fundamentals
• AB-100: Agentic AI Business Solutions Architect Expert
• AB-730: AI Business Professional Associate