Corporate Ambassador

3-5 Years

Job Description

The Corporate Ambassador is responsible for delivering a high standard of customer service to walk-in and other clients by providing professional,

empathetic, and personalized support throughout the customer journey. The role involves resolving customer inquiries and complaints efficiently,

maintaining accurate records, verifying application documentation, and contributing to the achievement of individual and departmental

performance KPIs.

KEY RESPONSIBILITIES

Greet and assist walk-in clients
Consistently work towards achieving individual and departmental KPIs and performance objectives on a monthly basis.
Deliver a high standard of customer service with professionalism and empathy, offering personalized support tailored to each client's unique needs from initial contact through to resolution.
Collaborate closely with internal teams to ensure smooth communication and a seamless customer service experience.
Use the company's CRM system to efficiently receive, log, assess, analyze, and resolve customer inquiries, issues, and complaints in line with company policies.
Managing and resolving customer service queries efficiently and within the required timeframe, through all available communication channels, while ensuring a high level of customer satisfaction.
Take ownership of customer concerns by resolving issues promptly and exceeding customer expectations through proactive problem-solving.
Maintain an in-depth knowledge of the company's departments, products, and services to provide accurate and reliable information to clients.
Verify all documentation for accuracy and completeness across application processes—including new, renewal, and cancellation applications.
Perform other tasks as directed by the line manager/team leader as needed.

QUALIFICATIONS, EXPERIENCE, SKILLS & COMPETENCIES