Key Responsibilities & Accountabilities:
- Manage the daily operations of the team, including establishing mutual goals, assigning tasks. Additionally Monitor the team's collections and recovery, ensuring timely and accurate completion of work
- Maintain assigned portfolio of accounts and prepare reports for management review on a routine basis.
- Ensure audit trails are maintained in compliance with the banks policies and procedures in line with CBE regulation
- Observe the non-performing facilities, or loans portfolio, and solve problems.
- Manage corporate collection and recovery activities including pre delinquency
- Train, coach, and set performance feedback meetings
- Review and develops policy, procedure and operational improvements in coordination with concerned parties
- Make sure that evidences for CBE reporting are in place
- Initiate write offs when balances are deemed as uncollectible after 180+ DPD
- Ensures negotiated settlements maximize recovery for the bank are documented an approved within established limits
- Monitor external agencies capacity plans, expenses and targets achievement
Qualifications & Experience:
- Bachelor degree in business administration or related field
- Minimum 6 years of experience in relevant field
- Good knowledge of all banking area specially in Corporate banking
- Full awareness of CBE regulations
- Fluent in English language
Skills:
- Communication and presentation skills
- Managerial skills
- Problem solving skills
- Negotiation skills
Competencies:
- Creative thinking and problem solving
- Ability to skip trace/ investigate
- Detail orientation
- Time management
