Corporate Trainer

Key Responsibilities

• Deliver onboarding and continuous training programs for Retail and Call Center employees.
• Conduct product knowledge, sales, customer service, and systems training.
• Provide on-the-job coaching and immediate feedback to employees and store management.
• Identify training needs through store visits, performance data, and feedback from managers.
• Evaluate training effectiveness through assessments, observations, and performance metrics.
• Prepare training materials, facilitator guides, and learning activities.
• Maintain training records and prepare periodic training and observation reports.
• Partner with Retail Operations and Call Center management to support business objectives and improve overall performance.

Qualifications

• Bachelor's degree in Business Administration, Human Resources, Education, or a related field.
• 3–5 years of experience in retail training, learning & development, retail operations, or a similar role.
• Experience delivering classroom, virtual, and on-the-job training programs.
• Experience conducting store observation visits, coaching employees, and providing performance feedback.
• Strong understanding of retail operations, customer service, sales techniques, and call center environments.
• Excellent presentation, facilitation, and communication skills.
• Ability to assess training needs and measure training effectiveness.
• Strong coaching, mentoring, and interpersonal skills.
• Proficient in Microsoft Office (PowerPoint, Excel, Word); experience with Learning Management Systems (LMS) is an advantage.
• Willingness and ability to travel regularly to stores for observation, coaching, and training activities.