Corpus Writer

Company Description ETISAL International Group is one of the leading Business Process Outsourcing (BPO) companies in the Middle and Far East, with a strong focus on customer-centric services. The organization specializes in delivering high value, customized outsourcing solutions that address the unique needs of each client and help them focus on their core business. With global coverage and deep cultural awareness, ETISAL International integrates industry best practices and advanced technologies into its operations. The company is committed to transparency, flexibility, integrity, and a passion for service, continually working to enhance its management standards and exceed client expectations. ETISAL International also places significant emphasis on human capital, aiming to create an environment where team members can grow and contribute meaningfully.
Role Description The Corpus Writer is a full-time, on-site role based in Cairo, Egypt. In this position, the team member will create, refine, and maintain written corpora and text datasets used for customer communication, training materials, and internal knowledge bases. Daily tasks include drafting and standardizing dialogue scripts, FAQs, and knowledge articles, ensuring language accuracy, clarity, and consistency across multiple channels. The Corpus Writer will collaborate closely with operations, quality, and training teams to gather requirements, update content based on client feedback, and align texts with brand and service guidelines. The role also involves reviewing existing content for relevance, performing linguistic and structural edits, and supporting the development of new content frameworks that improve customer experience and operational efficiency.
Qualifications

• Strong writing and editing skills, with the ability to produce clear, concise, and structured content in English and, preferably, Arabic.
• Experience in content development for customer service, BPO, or similar environments, including scripts, FAQs, and training materials.
• Attention to detail in language, grammar, and formatting, with a focus on consistency and quality assurance.
• Capability to analyze user interactions and feedback to improve and optimize existing corpora and text resources.
• Effective communication and collaboration skills, with the ability to work cross-functionally with operations, training, and quality teams.
• Strong organizational and time-management skills, with the ability to handle multiple content requests and meet deadlines.
• Comfort working on-site in Cairo, Egypt, in a fast-paced, service-oriented environment.
• Bachelor's degree in Linguistics, Literature, Communications, Translation, or a related field is preferred.
• Familiarity with call center operations, customer experience principles, or BPO industry practices is an advantage.
• Basic understanding of text structuring for AI, chatbots, or knowledge management systems is a plus.