Cosmetics Customer Support

Company Description

NUT Botanicals is dedicated to creating high-quality skincare solutions, with a focus on transparency and scientific innovation. Join us in redefining skincare with formulations designed to unlock your skin's true potential.

Role Description

This is a full-time, on-site role for a Cosmetics Customer Support Specialist based in Sheikh Zayed City. The role involves managing customer inquiries, providing expert skincare advice, resolving customer issues, and ensuring a high standard of service. Responsibilities also include following up with relevant teams, maintaining accurate records, and collaborating with relevant teams to enhance the customer experience.

Qualifications

• Bachelor's degree
• Experience: Entry to Mid-Level (2-3 years of experience)
• Customer service and excellent written and verbal communication skills, including the ability to assist customers with empathy and professionalism through phone calls, messages, and emails.
• Knowledge of skincare products, preferably with an understanding of acne-prone and sensitive skin solutions.
• Problem-solving and conflict resolution abilities to handle customer issues efficiently.
• Basic administrative and record-keeping skills to ensure accurate documentation and order processing.
• Fluency in English and Arabic is highly preferred.
• Experience in customer support, retail, or the cosmetics/skincare industry is a plus.

Salary budget: 7500-9000 EGP