Purpose:
To overall manage all fraud-related incidents in the company as per company approach and methodology and to ensure that the overall fraud prevention programs and counter fraud system are executed as per guidance and instructions of SAMA.
Main Duties and Responsibilities:
- Design the Fraud Risk Assessment as per the Company methodology and approach.
- Identify, document and communicate fraud risks and control (prevention – detective – corrective) to stakeholders and obtain confirmation.
- Agree on control testing mechanism, frequency with stakeholders in alignment with the company's operational risk and its framework.
- Participate in fraud risk review on the company's new product and service that are developed, comprehend, document and communicate associated fraud risks to stakeholders
- Identify opportunities to improve counter fraud controls and reduce impact / likelihood of fraud risk
- Define and agree on fraud risk mitigation control/plan with stakeholders (if any)
- Prepare materials for disseminating company-wide counter fraud awareness covering employees, customers.
- Manage the calls from customers for checking and validating the suspected transaction, and the emails from acquirer banks/other financial companies.
- Participate in investigating on all internal fraud under SAMA guidelines and prepare final reports.
- Ensure running the system on high performance in timely and quality management and provide feedback about the system (error, down, slow, not functioning well).
People Management:
- Participate in the identification and recruitment of key talents for their respective Department
- Manage, guide and assist direct reports to perform their functional operations in accordance with set policies and procedures
- Set performance objectives, provide necessary support, evaluate/appraise the team and provide regular feedback on performance
- Uphold a high-performance working environment and promote the Organization's Values
