Job Description
- Ensure all counter transactions are processed accurately and swiftly and in accordance with the laid down procedures
- Reduce wait time & serve time by efficient processing of all transactions
- Manage customer expectations for each transaction and ensure adherence to basic service standard set by the business
- Eliminate risk of cash differences by diligently enforcing, controlling &monitoring the cash transactions proceeded & ensuring accurate delivery of cash to customers at all times.
- Be vigilant & alert on any possible fraud & risks.
- Provide continuous feedback to branch operations on process adherence & any observed inconsistencies at the counter through branch monthly exceptions reporting mechanism
- Ensure cash shortages & excesses both at counter & ATM at zero
- Investigate thoroughly any differences in balancing & reconciliation of cash & other security items by following the standard process of checking /scrutiny/investigation
- Maintain an up date balanced inventory of all security stationary
- Adhere to al policies and processes to ensure an acceptable risk rating of the counter area audit- Branch operations
- Report deviations/exceptions to concerned authority as per standard practice recommended by the business
- Maintain tight control on all branch sundry &suspense & income accounts & prepare report monthly statements to branch operations
- Ensure all branches GL lines monitored ,balanced & reconciled as per guide lines
- Ensure any changes /modifications to the processes & policies made by H.O are timely implemented.
- Ensure effective risk management & regulatory compliance for the teller functions.
- To observe appropriate measures defined for cash & vault security
- The job holder will have to handle customers and resolve issues through direct interface
- Manage a team of counter service specialists
- Internal and external auditors for satisfactory audit rating
- The job holder will need to liaise with CPS, head office, risk management, customer service and branch operations for a smooth, risk free & controlled functioning of teller area
- In the absence of the branch manager the CSM will be the acting authority in the branch
- Investigate all the deviations and exceptions reported in the counter are of the branch, document them and obtain necessary approvals for their quick resolution.
- Should have thorough knowledge on remittances and Cheque process to be able to handle all related inquiries and complaints
- Cash shortage and excess resolution
- Cash management problems
- Regulatory and compliance issues
- Decisions on referred transaction of all counter transactions
- Decisions related to cash management
- Recommend process changes, infrastructure changes and technical equipment modification in the system.
- Responsible for audit ratings, reporting and counter area & operational losses
- Responsible for all GL &sundry account monitoring
- The job holder should have thoroughly knowledge of :
1. counter related functions
2. cash management
3. clearing and collection
4. drafts and Remittances
5. Suspense accounts and G/L booking and liquidation
6. System and process of the area
7. fair knowledge of RBG products
8. Extensive knowledge of all counters related and dependant process.
- The following skills will be required to mange the counter area
- Leadership and supervisory skills
- Excellent communication and interpersonal skills.
The CSM should have at least 5+ years of experience as a teller within banking industry
