Scope
The Country Product Manager - Ocean Freight is responsible for developing and executing the country's Ocean Freight (FCL/LCL) product strategy. Ensures competitive pricing, operational excellence, regulatory compliance, strong carrier relationships, and P&L performance. Drives digital adoption, product competitiveness, and customer satisfaction through coordinated action with Sales, Operations, and Regional Product Teams.
Responsiblities
- Product Strategy & Market Positioning
- Build and execute the national Ocean Product road map aligned with regional/global product teams.
- Analyze market trends,competitor activities,regulations, and customer behaviors to identify growth opportunities.
- Deploy standardized global/regional solutions (digital tools,product programs)adapted to local needs.
- Generate and share consistent market intelligence reports for internal stakeholders.
- Operational Execution & Process Optimization
- Operational Oversight: Oversee daily FCL/LCL operations, ensuring high service quality and seamless coordination between carriers, ports, truckers, and customs brokers.
- Risk Mitigation: Proactively manage operational risks—including port congestion, equipment imbalances, and transit delays—by implementing robust contingency plans.
- Commercial Management: Manage local tariffs and ensure accurate, competitive pricing for all spot and non-standard requests.
- Training & Enablement: Deliver specialized product and system training to Sales and Operations teams, aligning local execution with Regional and Global Product Team standards.
- Commercial Leadership & P&L Ownership
- P&L Management: Own the country's Ocean Freight P&L, with direct accountability for revenue growth, margin optimization, and strict cost control.
- Tender Leadership: Lead the country-level ocean tender process and partner with the Sales team to secure strategic accounts and identify new trade opportunities.
- Key Account Engagement: Engage directly with high-value customers when necessary to drive commercial success and strengthen partnerships.
- Procurement Excellence: Drive significant cost savings through aggressive carrier negotiations and disciplined allocation management.
- Stakeholder, Carrier & Compliance Management
- Stakeholder Engagement: Maintain and develop relationships with local carriers, NVOs, port authorities, terminals, and key clients.
- Performance Management: Conduct QBRs with Carriers to align on performance KPIs and resolve disputes, including rollovers, D&D, and ETA issues.
- Compliance Oversight: Ensure full compliance with customs, sanctions, safety rules, and local regulations.
- Executive Escalation: Act as the primary escalation point for major operational or commercial issues.
Qualifications / Experience
- Qualifications & Requirements
- Education: Bachelor's degree in Supply Chain Management, International Trade, Business Administration, or a related field (MBA preferred).
- Experience: Minimum 5–7 years experience in the ocean freight forwarding industry, with a strong background in ocean freight operations and procurement roles.
- Industry Knowledge: Deep understanding of global shipping markets, Incoterms, and carrier contracts.
- Technical Skills: Proficient in data analysis tools and ERP/Transportation Management Systems (TMS).
- Sustainability: Solid understanding of ESG and sustainability programs within the freight and logistics sector.
- Communication: Fluent in English; proficiency in additional languages is a plus.
- Mobility: Willingness to travel as required.
